Collection of Information
The ESI Group generally only collects personally identifiable information from you when you voluntarily submit it to us when you: register with us; enroll in online classes; purchase products from any online stores we offer; participate in contests, events or promotions; send us questions or comments via e-mail; and/or, fill out online surveys, or any other requests we make for suggestions or comments about the Website. This information may include personal information such as your name, e-mail address, telephone number, and home address. Also, we may request certain demographic information such as your age and gender. We never collect more information than what is reasonably necessary to fulfill your requests and our legitimate business objectives. We will take appropriate steps to ensure the security and integrity of any information you provide to us. If you are under the age of 16, your parent or guardian’s consent is required before you can provide any personal information to us for purposes of registration and/or other online activities.
If we ask you to register with the Website, we may ask for personal information such as your full name and e-mail address, and mailing address. The ESI Group may use such information to periodically contact you with news, and relevant announcements. Shoppers purchasing goods and services through our online store must provide a valid credit card number and expiration date, in addition to name, mailing address, phone number and e-mail address. By allowing you to send email to us, we are not attempting to collect any personal information about you. We will only use personal information (such as name, mailing address and e-mail address) contained in your e-mail to respond to your specific inquiry or comments in the e-mail. Although we may retain your e-mail for a period of time, we will not use any personal information contained in your e-mail for any purpose other than responding to your specific inquiry or comments.
How the ESI Group Uses Information
The ESI Group collects the personal information you provide on the Website. We may use the personal information you submit to the Website to send you advertising or promotional materials. We also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and can better meet your needs. The demographic information (such as age and gender) you provide us is collected by the ESI Group and may be disclosed in aggregate to third parties. This aggregate demographic information cannot be used to personally identify you or your computer.
How the ESI Group Shares Personal Information
From time to time, the ESI Group may use and share Website user’s personal information with entities who use it solely to provide support for the internal operations of the Web site (for example, online product fulfillment, e-mail services, or technical support). These entities will not use your personal information for any other purpose, and have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us.
We may disclose personal information in the good faith belief that we are required to do so by law, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.
Generally, the ESI Group only uses personal information collected from and about its users for the purpose for which it is submitted, unless we disclose other uses at the time we collect the information. If we disclose such other uses, you will have the opportunity to instruct us not to use your data in other ways. We may also sometimes share personally identifiable information with our affiliates or business partners who might like to send you information about their products or services. If you do not want your information used in this manner, you may “opt-out” in the manner described below under the paragraph titled, “Opt-Out”. Notwithstanding the foregoing, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, the ESI Group’s customer information may be transferred to the ESI Group’s successor or assign, if permitted by and done in accordance with applicable law.
Information Sharing with Non-Affiliated Third Parties
Because the ESI Group values all customer relationships, it will not disclose customers’ nonpublic personal information to nonaffiliated third parties, except as described in this policy or as otherwise permitted by law. If you feel you have been contacted in error by a party other than the ESI Group, please contact Website Support at email@example.com.
Cookies and IP Addresses
To provide relevant information not found on the Website and to provide a greater variety of online opportunities, the ESI Group may provide links from the Website to third party web sites. We encourage our Website visitors to read third party sites’ privacy policies before submitting personal information. The ESI Group is not responsible for any information these websites may obtain from you and we do not review or oversee their privacy policies or procedures.
If you do not want the ESI Group to send you e-mail or regular mail about our products and/or services, you can opt-out at the time we collect the information. If you are receiving e-mails or regular mail and at a later date you choose to opt-out and have your name removed from the ESI Group’s e-mailing list, you can do so by using the link included with an ESI Group e-mail or by sending an e-mail to firstname.lastname@example.org. The ESI Group will occasionally send email announcing changes or enhancements to our site or services. If you do not wish to receive these announcements, please notify us at email@example.com that you wish to opt-out of all announcements.
Students enrolled in a course or program with the ESI Group, directly or through a licensed entity, must be opted in to receive all email communications. Most communication between the ESI Group and its student body is conducted in this manner. The various emails keep students up to date on (i) changes to existing courses and programs, (ii) new courses and programs, and (iii) other important announcements.
Reviewing and Changing Personal Information
You may at any time review and/or update the contact information we have for you or inform us that you want us to remove such information from our database by contacting us at firstname.lastname@example.org. You must provide us with information on the activities you participated in which requested personal information. Before we can change or delete any information, we require that you provide us with proof of your name and address. Once we receive such proof, we will immediately delete or modify your information and refrain from collecting any other personally identifiable information from you, if you request. Please note, however, that there may be some residual information that may remain in our databases that may or may not contain personally identifiable information. We will not provide this information to any third party, or use it for any commercial purpose.
International Privacy Practices
The ESI Group’s Websites are primarily operated and managed on servers located and operated within Vietnam. In order to provide our products and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the country where you reside or are located, including to Vietnam. Accordingly, if you reside or are located outside of Vietnam, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. By using and accessing our products and services, users who reside or are located in countries outside of Vietnam agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.
Children Under 16
Consistent with the Children’s Online Privacy Protection Law of Vietnam, the ESI Group does not solicit personal information from children. Visitors 16 years of age and under should remember that they are required to obtain an adult’s permission before submitting any personal information to this, or any other website.
Contacting the ESI Group